Contacting CyberCow (Stolen from RoboHelp, todo)

CyberCow

Daniel Lindh
Knypplerskevägen 24
168 38 BROMM
SWEDEN

http://home.bip.net/cybercow

CyberCow Technical Support Department

Before contacting Technical Support, refer to the user manual and online Help system for details. If either of these methods do not provide you with the information you need, you can obtain technical support in the following ways:

24-hour TechSource Immediate Response Email

Email Help

 

Fax

 

Telephone

 

Dealer

 

Note: Technical Support is provided for registered users. Be sure provide your product serial number in the Email or fax. If you contact CyberCow Technical Support via the telephone, you will be asked for your product serial number.

24 Hour TechSource Immediate Response Email: You can receive immediate answers to many of your questions through TechSource, CyberCow's automatic Email response system. To receive a complete list of all available Email answers send a message, using "menu" as the subject, to:

techsource@cybercow.com

 

You will receive a menu of answers to frequently asked questions from which you can choose to have Emailed to you.

 

Email Help: Ask questions and receive answers from the Technical Support Department via the Internet. Just send a message addressed to the account listed below. You will receive a reply via Email.

 

support@blue-sky.com

 

Fax: You can also fax your questions. You will receive a response via fax.

 

Blue Sky Software Technical Support Fax: (619) 459-6366

 

Telephone: You can reach Blue Sky Software Technical Support by phone between 9:00 A.M. and 5:00 P.M. Pacific Time, Monday through Friday. When you call, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:

 

Product serial number used for registration.

 

 

Product version number.

 

The type of hardware you are using.

 

The exact wording of any messages that appear on your screen.

 

What happened and what you were doing when the problem occurred.

 

How you tried to solve the problem.

 

Blue Sky Software Technical Support Phone: (619) 551-5680

 

Dealer: Contact the Blue Sky Software Dealer/Distributor in the country where you bought your product.

 

RoboLIST, Blue Sky's online forum

Blue Sky Software provides RoboLIST, an online forum where users of RoboHELP HTML Edition and our other products can post questions, exchange ideas, and share information. Subscribe to RoboLIST online.